Patient Bill of Rights — Irvine Health

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Terms & Conditions Privacy Policy Privacy Practices Refund Policy Medical Consent CA Residents Bill of Rights

Our Commitment to You

At Irvine Health LLC, we believe every patient deserves transparent, respectful, and high-quality care. This Patient Bill of Rights outlines the standards you can expect when using our telehealth services.

1. Right to Quality Care

You have the right to receive competent, evidence-based medical care from licensed physicians. All prescribing providers on our platform hold active, unrestricted medical licenses in the state(s) where they practice and are supervised through established clinical protocols.

2. Right to Informed Decision-Making

You have the right to receive clear, understandable information about your condition, proposed treatments, potential benefits, risks, side effects, and alternatives — including the option of no treatment. You have the right to ask questions and receive honest answers before consenting to any treatment.

3. Right to Privacy and Confidentiality

You have the right to have your personal health information kept confidential in accordance with HIPAA and applicable state laws. Your information will only be shared as described in our Notice of Privacy Practices and with your consent, except as required by law.

4. Right to Access Your Records

You have the right to access, review, and obtain copies of your medical records. You may also request amendments to your records if you believe they contain errors. Requests should be submitted in writing to our Privacy Officer.

5. Right to Refuse Treatment

You have the right to refuse any recommended treatment or medication. You have the right to discontinue treatment at any time. Your physician will explain the potential consequences of refusing or discontinuing treatment, but the final decision is yours.

6. Right to Respectful Treatment

You have the right to be treated with courtesy, respect, and dignity regardless of your race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or socioeconomic status.

7. Right to Transparent Pricing

You have the right to receive clear information about the costs of services before they are rendered. You have the right to understand what is included in your fees and what, if any, additional charges may apply. There will be no hidden fees.

8. Right to a Second Opinion

You have the right to seek a second medical opinion at any time. We will provide relevant medical records to facilitate a second opinion upon your request.

9. Right to File a Complaint

You have the right to file a complaint or grievance about your care, billing, or any aspect of our services without fear of retaliation. Complaints may be directed to:

Irvine Health LLC — Patient Relations

19200 Von Karman Avenue, 4th, 5th, and 6th Floors, Irvine, CA 92612

Email: contact@irvine.health

You may also file a complaint with your state medical board or the U.S. Department of Health and Human Services Office for Civil Rights.

10. Right to Safety

You have the right to receive care in a safe environment. In the telehealth context, this means our platform uses encrypted, secure communication channels, and your prescriptions are fulfilled through licensed, inspected compounding pharmacies with proper quality controls and cold-chain shipping protocols.

11. Your Responsibilities

Along with your rights, we ask that you:

Provide accurate and complete health information to your physician
Follow agreed-upon treatment plans and communicate any concerns promptly
Treat our staff and physicians with courtesy and respect
Keep your account information secure and up to date
Notify us of any changes to your health, medications, or contact information
Use emergency services (call 911) for medical emergencies rather than our telehealth platform

*The assessment made available on the Irvine Health website does not create a doctor-patient relationship between the individual completing the assessment and Irvine Health. Irvine Health partners with a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety. The answers an individual provides to the Irvine Health assessment consequently determine if the individual is screened out of eligibility for medication, and an Irvine Health clinician will meet with an individual after checkout to determine if they qualify for a prescription. Irvine Health clinicians retain the decision to prescribe compounded medications to patients.

All claims and benefits on this website refer to self-reported data from customers on a treatment plan that includes compounded medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3–4 weeks thereafter. Results from compounded medications found on the Irvine Health platform may vary and be affected by an individual’s adherence to the program and their clinician’s recommendations. Compounded peptides and GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider’s medical judgment, which is informed by a telehealth consultation and medical history.

We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. Irvine Health does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.

Pharmacy Providers

We are partnered with multiple USA certified pharmacies to bring the best product and overall experience to our membership. Our team meets regularly with pharmacies to discuss any product shortages, shipping delays, and get updated reports on their medication testing.

*Results vary based on starting weight and program adherence. Inches lost from hips, waist, chest, thighs, and arms in the first month. Patients exercised daily and ate a reduced-calorie diet. Their fat loss is not typical. Results may vary. Medication prescriptions are at the discretion of medical providers and may not be suitable for everyone. Consult a healthcare professional before using medication or starting any weight loss program. *Based on the average weight loss as reported by patients without diabetes who reached and maintained a dose of 2.4 mg/week of GLP-1 treatment, along with a reduced-calorie diet and increased physical activity.

Medication is included in the cost of the Irvine Health Program. Wegovy® is FDA-approved for weight loss. Ozempic® is FDA-approved for type 2 diabetes treatment but may be prescribed for weight loss. The trademarks, service marks, trade names (Wegovy®, Ozempic®), and products displayed on this Internet site are protected and belong to their respective owners. Medical treatment is provided by Irvine Health affiliated physicians and licensed professional corporations. No data, photos, claims, or any other information is associated with results derived from clinical trials, studies, or public information and is always representative of Irvine Health patient experience.

Certain materials on this website, including text, images, and other media, may be generated or enhanced using artificial intelligence technologies. No representation or warranty is made regarding the accuracy, completeness, or reliability of such content.